Taxi drivers offer services to thousands of residents and visitors every year. To ensure that drivers continue to operate safely and provide the best service, passengers and members of the public are able to file a complaint whenever a driver or vehicle violates the rules and regulations of the Taxi Cab Commission. The complaint should contain all of the details concerning the incident including, date, time and information identifying the driver or vehicle involved. To aid us in identifying the driver, please provide any of the following: name, license number, or vehicle license tag. Once your complaint is received, you will be contacted by one of our investigators.
You can file complaints about taxi drivers, and vehicles, including:
- Broken or missing equipment in the passenger car (broken air conditioning, heating, lights, windows, and seatbelts)
- Cell phone use while driving, including use of a hands-free headset
- Overcharging or demanding tips
- Refusing your requests, including requests for pick-up, change of radio volume, heat, or air conditioning
- Not driving safely
- Treating you rudely
- Dirty condition or bad odor in the vehicle, including cigarette smoke and body odor
- Business operating illegally or using unauthorized vehicles
- Not displaying a license, or displaying someone else's license
It is against the law for a taxi driver on duty to refuse to pick you up because of race, disability, or destination.